You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund. Beyond this period, refunds or cancellations may not be processed. Please be sure to thoroughly read our descriptions and processing times.

You can check on the status of your service request by reaching out to our dedicated support team at support@ailen_reinhardt.com. All inquiries will be answered within 48hrs.

The duration of service completion varies depending on the specific service. Logo design can typically be completed within 1 day. Content creation for a month-long calendar may take up to a week. Translating a webpage (per site) usually requires 1 day. Creating 3 Newsletter models generally takes 3 days. A 10-slide presentation can be delivered within 2 days. You’ll receive an email confirmation once your order has been finished. Feel free to email us to check on your order status. We're happy to help.

Monday-Friday 9am-5pm (EST)

Email: support@ailen-reinhardt.com